If you face a problem in Downtown Mafia — from missing items to technical errors — the support team is here to help. The game includes built-in reporting tools and dedicated email support for faster assistance.
How to Contact Support
You can reach support directly through any of these methods:
In-Game: Go to Settings → Help → Contact Support
Email: Send a message to dev@dtmafia.mobi with your issue details
When contacting support, include:
Your player name and mob code
A short description of the issue
Screenshots (if available)
Purchase receipts (for Diamond-related issues)
Common Issues Handled by Support
Account recovery or linking problems
Missing Diamonds or purchases
Bug or crash reports
Reporting offensive players or spam
Game balance or technical issues
Reporting Players
If another player violates chat rules or uses offensive language, open their profile and select Report Player. Reports are reviewed, and repeated violations can result in warnings, mutes, or permanent bans.
Response Time
The support team typically responds within 24–48 hours depending on request volume. For urgent issues like missing purchases, response times are prioritized.
Our goal is to make sure every player enjoys a fair, smooth, and secure experience in Downtown Mafia. Your reports help us improve the game for everyone.
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